When Meena (35), who works for a private firm, shifted to a quaint part of Chittaranjan Park, she loved the fact that the area around her new house was serene and far from the maddening crowd. Little did she know that she would be completely cut off from the civilisation.
“Mobile connectivity is a huge problem in Pocket 52 of Chittaranjan Park and the mobile signal starts weakening as soon as you enter the gate of our block,” she says. “There is almost no connectivity inside the house, except for one corner of the balcony,” she says.
Her work requires her to be connected almost all the time but since she shifted to the area, her work has taken a beating. “My colleagues are tired of trying and failing to connect with me and believe it’s my phone that is the problem. My boss has simply asked me to move to another area,” she says. “How can I move bag and baggage so soon? I wish I had enquired about mobile connectivity before I moved in,” she says. Initially, Meena tried calling Vodafone customer care to complain about call drops, but failed to do so as the calls kept dropping. “Each time I tried , the call would get disconnected before my complaint was properly registered and every time a new customer care executive would take my call and I would have to repeat the same story again, till the call dropped,” she says.
“Though I’m paying over Rs. 1,000 each month for just net connectivity on my two phones, I have had to get a Wi-Fi connection so that at least my office can text me important messages through email and Whatsapp,” she adds.
