MVD’s e-Seva Kendra in Kochi opens

Services ranging from cash payment to submission of applications to be available at centres

February 07, 2016 12:00 am | Updated 09:36 am IST - KOCHI:

The e-Seva Kendra that was opened alongside the Ernakulam Regional Transport Office at Kakkanad on Saturday may be the first of many such centres to be opened in the district in the coming weeks. Similar centres are expected at Angamaly, Perumbavoor, Kothamangalam, Tripunithura, and Mattancherry sub RTOs and the Muvattupuzha RTO shortly.

These centres are aimed at making accessible various online services of the Motor Vehicles Department (MVD) to the computer illiterate among the public. Services ranging from cash payment to submission of applications will be available at these centres.

To eliminate agents

“e-Seva Kendras are expected to eliminate agents who operate between the service provider and the beneficiary,” said Transport Commissioner Tomin J. Thachankary.

The MVD offers space for the centres while Kudumbasree has been entrusted with their operations and arrangement of infrastructure.

Three-member team

Each centre will be manned by a workforce of three, to be trained by MVD officials.

“Our members for the e-Seva Kendra at Ernakulam RTO have already been trained. Training of members for the forthcoming centres are expected to begin next week. MVD officials will assist the operators in various issues till they settle down,” said Tani Thomas, district coordinator, Kudumbasree Mission.

The Transport Commissioner had, in the last week of January, convened a meeting of RTOs and Joint RTOs to clarify the purposes to be served by e-Seva Kendras and the services to be covered under them.

“The idea is to eventually have these centres alongside all the 73 RT offices and Joint RT Offices. But at present, there is shortage of space in some of our offices. So initially these centres will come up in Malappuram, Ernakulam, Thiruvananthapuram, Kannur and Kozhikode districts,” said Mr. Thachankary.

While these centres are unlikely to address the shortage of workforce ailing the department, they are expected to ease their workload to a certain extent besides bringing in transparency in services by eliminating agents.

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