Twenty years ago this month Princess Diana died in a car accident in central Paris. Just weeks before her death Diana travelled to Bosnia to meet landmine victims.
The Suljkanovic family, as this unseen video shows, was surprised by a sudden royal visit to their modest home in the small village of Dobrnja near Tuzla, Bosnia.
No one told them that Diana, Princess of Wales, would be coming to visit them.
Several weeks earlier the father of the family, Muhamed Suljkanovic, had lost both his feet stepping on a landmine in the forest outside his house, a remanent of Bosnia's three year war.
During her visit Princess Diana promised financial support for Muhamed to get a new prosthesis.
And indeed, just a couple of months after she died, the family say they received a donation from the royal family, the exact amount promised by Diana.
Two decades later people she met remember her kindness.