With No. 1 slot for 2nd year, Merc shifts focus to after-sales

Buoyed by its widening customer base of first-time buyers and cementing its No.1 position for the second year in a row, luxury carmaker Mercedes is now shifting its focus to after-sales services.

"The average age of our customers is down to 37 now. A few years ago, this was 45. This has resulted us in investing more on after-sales service by massively lowering the time to resolve customer complaints," Mercedes-Benz India's vice president, after-sales, Santosh Iyer told

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