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Butler-service on board Etihad Airways

Luxury air travel gets a new meaning onboard Etihad Airways' new A380s

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Come December, you will have a chance to experience Etihad Airways' butler service should you decide to book their three-room cabin, The Residence, which features a living room, private shower room and double bedroom. 10 of the 13 flying butlers are from Bulgaria, Germany, Hungary, Italy, Jordan, Mexico, Romania, Slovakia, South Africa, Tunisia, while three from the United Kingdom.  They completed a specially tailored three-week training course at the London School of Hospitality and Tourism at the University of West London as well as received on-the-job training at the Savoy Hotel in London, which is believed to be the first hotel in the world to establish its own academy to teach professional butlers.

The flying butlers, currently work as in-flight chefs or food and beverage managers on board Etihad Airways’ long-haul fleet of aircrafts. They were given a series of master classes by the hotel’s Head Butler, Sean Davoren, who focused on etiquette and protocol, valet skills and concierge services, to boost the cabin crew’s existing level of customer service experience.

Sean Davoren, the Head Butler of Savoy said, “The Etihad Airways trainees have been an absolute joy to work with and they all now possess the skills required to provide the highest standard of hospitality for the airline’s premium guests, by blending the discretion of a traditional English butler with the efficiency of a 21st century personal assistant.” 

The Residence will take to the skies on the airline's first Airbus A380 aircraft, which is scheduled to fly from the Abu Dhabi to London’s Heathrow Airport. Etihad is scheduled to receive three more of the superjumbo aircrafts in 2015 and the new planes will fly from Abu Dhabi to London and Abu Dhabi to Sydney with New York following as the next destination for the A380.

 

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