Pay Rs 5K for failing to wake up passenger, forum to railways

The Betul district consumer dispute redressal forum has directed the central railway to pay Rs 5,000 for not alerting a passenger who had registered for the wake-up call service.

The forum presided by Virendra S Patidar also asked it to pay Rs 2,000 as litigation costs to Girish Garg, an advocate by profession.

The incident took place on June 13, 2015 when Garg had boarded Coimbatore-Jaipur Superfast Express (12969) from Betul station around 2.05 PM.

"I contacted customer care of the railways on number 139 and requested them to wake me up before I reach my destination Kota at 1.40 AM the next day," Garg (48) told

(This article has not been edited by DNA's editorial team and is auto-generated from an agency feed.)