Indira Gandhi International airport is World No. 1 in service quality

Delhi’s Indira Gandhi International airport has become the world’s number one airport in service quality with over 40 million passengers per annum – the airport operator Delhi International Airport Ltd (DIAL) said on Tuesday. 

DIAL said, the IGI airport has topped the Airport Service Quality (ASQ) ratings to achieve the honour and has been declared as the world’s number one by the Airports Council International (ACI).

“With 63.5 million passengers flying through the airport, it has surpassed Changi, Incheon and Bangkok airports in terms of passenger growth. It is now the seventh busiest airport in Asia and among the top 20 busiest airports across the world. The airport has recorded a substantial improvement after the GMR-led consortium took over the operations in 2006. From a very low position of 101 ranking, DIAL made rapid progress over the years by enhancing the IGI Airport’s service quality and passengers’ experience,” DIAL said.

Reacting to the achievement, DIAL CEO I Prabhakar Rao said, this reflects the coherent contribution of government authorities, Ministry of Civil Aviation, Airport Auority of India, Bureau of Civil Aviation of Security, Director General of Civil Aviation, ATC and others. “Our sovereign agencies CISF, Immigrations, Customs, Delhi Police and Delhi Traffic Police contribute greatly by safeguarding the law of land while exhibiting service-centric behaviour. This is a historic moment not only for DIAL and IGIA but for the entire nation,” Rao said.