Company Positioned in Leaders Quadrant in Research Reports Since 2008
Company Website:
http://www.verint.com
MELVILLE, N.Y. -- (Business Wire)
Verint®
Systems Inc. (Nasdaq: VRNT) today announced that it has been named a
Leader by Gartner, Inc. in the research and advisory firm’s Magic
Quadrant for Workforce Engagement Management report, published
January 19, 2017.
Workforce Engagement Management and Optimization
In this research, Gartner notes that “workforce engagement management
solutions expand on the already mature workforce optimization (WFO)
market by also accommodating technologies that help drive employee
engagement.”*
Report co-author and Research Director Jim Davies points to “WFO [as] an
established multibillion dollar software market.”* For the
past eight years, Gartner has cited Verint as a Leader in its Magic
Quadrant for Customer Engagement Center Workforce Optimization
reports.
In the new Magic Quadrant for Workforce Engagement Management report,
Gartner notes that “Key [WFO] functional domains facilitate the
recording and assessment of employee performance combined with the
ability to forecast and schedule staffing levels to ensure operational
service-level targets are met.”* Gartner further defines key
areas of WEM functionality as including: recruitment and onboarding;
evaluation and improvement; time management; assistance and task
management; metrics and recognition; and voice of the employee.*
A Leader in New Magic Quadrant
For the Magic Quadrant for Workforce Engagement Management report,
Gartner evaluated the technology landscape, placing technology providers
into one of four quadrants. It states that “leaders provide functionally
broad and deep WEM solutions that can be deployed and supported
globally. Their software is suitable for all sizes and complexities of
enterprises, and has broad industry coverage. Their revenue is strong,
and new references are readily available.”*
“Gartner recommends that WEM solutions be embraced strategically within
customer engagement centers as they not only help improve operational
performance but also elevate employee engagement,” adds Davies and
co-author and Research VP Drew Kraus. “The impact a motivated and
engaged employee can have not just on operational performance but also
the customer experience should not be underestimated and should help
justify future investment.”*
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and compliance.
Today, more than 10,000 organizations in approximately 180
countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective and
timely decisions. Learn more about how we’re creating A Smarter World
with Actionable Intelligence® at www.verint.com.
Source:
* Gartner, Inc. Magic Quadrant for Workforce Engagement
Management by Jim Davies, Drew Kraus, January 19, 2017.
Gartner does not endorse any vendor, product or service depicted in
its research publications, and does not advise technology users to
select only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner's
research organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect to
this research, including any warranties of merchantability or fitness
for a particular purpose.
This press release contains “forward-looking statements,” including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2016, our Quarterly Report on
Form 10-Q for the quarter ended October 31, 2016, and other filings we
make with the SEC. The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE,
CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG,
CONTACT SOLUTIONS, OPINIONLAB, CUSTOMER ENGAGEMENT SOLUTIONS, ENTERPRISE
INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE
CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE,
ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or
registered trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective owners.
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Contacts:
Verint Systems Inc.
Industry
Information
Ryan Zuk, 602-284-3750
ryan.zuk@verint.com
or
Candace
Flynn, 303-254-7152
candace.flynn@verint.com
or
Investor
Relations
Alan Roden, 631-962-9304
alan.roden@verint.com
Source: Verint Systems Inc.
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