The Care Quality Commission (CQC) has told the providers of Hesketh House Care Home, Liverpool that they must make improvements to protect the safety and welfare of people living there.
CQC carried out its most recent inspection in October and November 2016. Inspectors found that the care being provided, was failing to provide care which was safe, effective, caring, responsive or well led.
The report published by CQC can be found on this website.
Some of the findings from the latest inspection included:
Staff telling inspectors that they felt there were not always enough staff to meet people's individual needs and keep them safe. There was no formal assessment of people's dependency and no available system to determine how staffing levels should alter to meet people's changing needs.
Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:
“The care provided at Hesketh House was of a poor standard. Assessments did not always take into account available information and care plans did not always reflect professional advice. Reviews of care plans and risks associated with the delivery of care were not always detailed.
“We found seven breaches of regulations. These related to person centred care, dignity and respect, need for consent, safeguarding, safe care and treatment, good governance and staffing. We also found the provider in breach of the regulation that requires them to notify the CQC of events at the home. This is not acceptable, it is clear the provider has a number of issues it must address.
“The service was not well led. My inspectors found that effective audits on the quality and standard of care at the home had not been undertaken and self-audits by the registered manager did not reflect the situation found at the inspection.
“This is a very disappointing report. People are entitled to services that deliver consistently good care and with an overall rating of Inadequate, Hesketh House Care Home, will be placed in special measures by CQC. This regime is designed to make sure there is a timely and coordinated response to inadequate care and we will use it alongside our enforcement policy.
“We have been working with Liverpool City Council to ensure that people living at the home are not at undue risk. We will continue to monitor this care home.”
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For further information, please contact CQC Regional Engagement Manager David Fryer on 07901 514220.
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