Twitter CEO Jack Dorsey asks Twitter for help with his two jobs
Jack Dorsey is one of the guys who founded Twitter. He's also the guy who cofounded payment company Square.
The 40-year-old entrepreneur is heralded as the product visionary for the two Silicon Valley startups, and he currently presides as CEO of both.
SEE ALSO: Trump didn't invite Twitter's CEO to Trump Tower tech summit
Clearly, Dorsey has a lot to juggle. So Thursday afternoon, he took to Twitter to ask for help in the footsteps of Airbnb CEO Brian Chesky, who did the same thing on Christmas Day:
Following in the footsteps of Brian Chesky: what's the most important thing you want to see Twitter improve or create in 2017? #Twitter2017
— 🚶🏽jack (@jack) December 29, 2016
Following in the footsteps of Brian Chesky: what's the most important thing you want to see @Square improve or create in 2017?
— 🚶🏽jack (@jack) December 29, 2016
Twitter investors have watched the stock price languish and in the last two months witnessed a shrinking C-suite. Chief Operating Officer Adam Bain left the company in November, and Chief Technology Officer Adam Messinger and VP of Product Josh McFarland stepped down earlier this month.
And in what may just be coincidental timing, Dorsey's request follows a Wall Street Journal report headlined "Snap’s IPO Roadshow Message: We’re the Next Facebook, Not the Next Twitter." Twitter has long had a poor relationship with Wall Street. As the article noted, Twitter is trading 36 percent below its IPO price.
Snap is reportedly looking to compare its founder and CEO Evan Spiegel to the late Steve Jobs — someone Dorsey has idolized and tried to mimic — and Facebook CEO Mark Zuckerberg.
So what does Twitter want out of Twitter?
Tweet editing
It's a running joke that to many users is a serious concern. Nearly every product announcement comes with a flood of tweets asking for tweet editing. Even Kim Kardashian and most recently NSA whistleblower Edward Snowden have publicly requested such a feature from the CEO himself.
@AnthonyQuintano edit mistakes quickly or edit anytime? Big dif in implementation. Latter requires change log as we're oft the public record
— 🚶🏽jack (@jack) December 29, 2016
He's listening about this one.
@ibarist to quickly fix mistakes or edit anytime?
— 🚶🏽jack (@jack) December 29, 2016
Seriously.
@michaelpachter I'm listening. And what do you want from edit? Quickly fix mistakes or edit anytime?
— 🚶🏽jack (@jack) December 29, 2016
Channel / List view
Third-party app Tweetdeck and Twitter both allow users to create lists, but neither service is mobile friendly nor easy to use.
@PeteHeacock been thinking a lot about this. More topic focused v account generally
— 🚶🏽jack (@jack) December 29, 2016
@zeynep agreed. Dropped the ball on those. Thanks for all the feedback and all your work!
— 🚶🏽jack (@jack) December 29, 2016
Ban 'Nazis'
Twitter perhaps lost out on being acquired this year because it has a rampant abuse problem. It's one of the reasons people also attribute to its stagnant user growth. In the last year, Twitter has worked to more rapidly take down terrorist accounts and ban members.
@saschasegan we've been working on our policies and controls. What's the next most critical thing?
— 🚶🏽jack (@jack) December 29, 2016
Better user interface for threads
While Twitter was once referred to as a microblogging site, it isn't just about sharing your own thoughts. It inspires a lot of back-and-forth conversation. Unfortunately, keeping up with that is messy.
@zeynep agree. We need to think more comprehensively about that
— 🚶🏽jack (@jack) December 29, 2016
@kevingibbon same. Working a lot on simplifying conversations this year. Love how open and fluid they are
— 🚶🏽jack (@jack) December 29, 2016
Subscribe to threads
Twitter has done a great deal of curation around live events and topics with Moments, some of which you can follow, but it doesn't allow you to subscribe to a conversation that isn't of Twitter's choosing.
@kevingibbon agreed! @mrdonut
— 🚶🏽jack (@jack) December 29, 2016
Save button
Once upon a time, the favorite button (stars) could be viewed as not only an approval tool but a bookmarking function. When Twitter changed it to likes (hearts), it messed with the connotation. Some third-party apps like Charm, created by a Twitter employee, provided this service.
@sarahdoody yup. Been thinking about this! We need to approach all feedback more simply and comprehensively
— 🚶🏽jack (@jack) December 29, 2016
@JamesFarley yup thinking about this
— 🚶🏽jack (@jack) December 29, 2016
Public editor?
@GPollowitz more transparent reasons for why we suspend?
— 🚶🏽jack (@jack) December 29, 2016
6) @jack b/c as it stands now it makes even good faith users feel like Twitter only responds to requests under extreme scrutiny from press
— Charlie Warzel (@cwarzel) December 29, 2016
Live stock chart
Finance Twitter is big. But if users want to know the stock price, investors will have to turn to another app like Google.
@HossRindman 🙏🏼
— 🚶🏽jack (@jack) December 29, 2016
Direct messaging
Group messaging or private messaging on Twitter is actually incredibly simple. But, to its detriment. It lets you do pretty much nothing besides send text, gifs and emojis. Compare that to Facebook Messenger and a zillion other messaging apps that have taken direct messaging to the next level.
@MikeNFrank we love DM. Expect a lot of improvements here @kcoleman
— 🚶🏽jack (@jack) December 29, 2016
More listening from Dorsey
@ksiemek we have our own ideas and instincts. And we use the service all the time. And we should always listen to how we can serve better
— 🚶🏽jack (@jack) December 29, 2016
Listening https://t.co/baHRFkKn7b
— 🚶🏽jack (@jack) December 29, 2016
And for Square?
Well turns out, people on Twitter just wanted to complain about the lack of tweet editing.
@jack @Square i want to see the ability to edit tweets on @twitter
— Sam Sheffer (@samsheffer) December 29, 2016
@jack @Square Edit option! Please
— marianadeBsAs 🗝 (@mp_c1) December 29, 2016
But some Silicon Valley folks did have more to say about Square, although they were still taking Jack for a ride.
@bajshagirl @jack @Square costs. You charge too much. And please quit twitter as you're killing it. Thanks $twtr $sq
— Ross Gerber (@GerberKawasaki) December 29, 2016
— L. (@LuckyLucBas) December 29, 2016