This story is from October 25, 2016

Election Commission goes tech savvy ahead of assembly polls

The Election Commission of India (ECI) on Monday unveiled three IT-based systems - Samadhan, Suvidha and Sugam - for Punjab to ensure the election process is conducted smoothly.
Election Commission goes tech savvy ahead of assembly polls
(Representative image)
CHANDIGARH: The Election Commission of India (ECI) on Monday unveiled three IT-based systems - Samadhan, Suvidha and Sugam - for Punjab to ensure the election process is conducted smoothly. This includes an online grievance registration and redressal system and a single window system for the political parties and the candidates seeking different permissions.
ECI has also directed that a training programme for officials and political parties will be provided for effective use of these IT systems.
Feedback can be given to the ECI at: ecitechsupport@eci.gov.in or ecitechsupport@gmail.com
The IT-based solutions were launched during a meeting held by chief election commissioner Nasim Zaidi along with two election commissioners A K Joti and O P Rawat with all deputy commissioners and senior police officers.
Zaidi said this single window platform using IT solution for quality interactions with the electors, citizens, political parties, civil societies and media will help in ensuring the election process is smooth and transparent. These IT solutions will make the system independent of human influence, said Zaidi.
Samadhan
'Samadhan' is an online grievance registration and redressal system which would be put in place shortly to provide a unified and integrated platform for the registration and tracking of all kinds of complaints and suggestions from the citizens through mobile, landline, call centre, SMS, email and fax, according to a statement. The officials are directed to enquire into the complaint within the specified time limit and close the case with feedback to the complainant. In case of delay, there is a provision of automatic escalation to the higher officers.

Suvidha
'Suvidha' is a single window system for the political parties and the candidates seeking different permissions during the electioneering phase. This facility provides single window clearance within 24 hours for all the permissions in all the constituencies through online software. During elections, district machinery will also ensure that all political parties will have full and equal opportunity to campaign holding meetings and rallies with due permissions. DMs will monitor that the permissions are granted within prescribed time frame.
Sugam
'Sugam', a vehicle management system, is an efficient and elegant web-based application for managing the vehicles diverted/requisitioned from other departments during election period for election work. The details of department, vehicle registration number, driver contacts, periodical fuel allotment to the vehicle are captured in the software.
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