QPC  is a 20-year-old company with its headquarters in the UK and offices in the Europe, US, Middle East, and Melbourne, Australia. It opened its Brisbane office in early September following significant business uptake from public and private sector organisations including Toowoomba Regional Council and Sunsuper. Peter Levine is its commercial director based in Brisbane.

Ramon Szeitszam has been appointed solutions manager with responsibility for managing the successful deployment of the company’s range of services and solutions, including voice and multimedia platforms, performance management, resource management, quality management, customer analytics, consulting and education services.

Steve Holt has been appointed technical support specialist and brings 15 years’ contact centre infrastructure specialist experience to QPC.  He was previously senior systems engineer at Interactive Intelligence where he was responsible for supporting the company’s range of on-premise and cloud-based contact centre solutions.

Levine said, “These key appointments further reinforce our focus on customer success and organisational growth to enhance our position as a leading specialist provider of contact centre solutions. We look forward to bringing their expertise on board to both support our clients’ customer experience objectives and take QPC into the next phase of growth.

Szeitszam worked as business systems lead at Queensland Urban Utilities. During this time, he was responsible for key projects within the organisation’s contact centre operations, including operational support and management of business critical applications, incorporating incident management, disaster recovery planning, systems management and the deployment of a secure payment gateway in conjunction with Brisbane City Council.
 
Holt worked at Australia Post for more than 12 years in several roles, including as project manager within the organisation’s National Contact Centre Channel as well as several business services and service improvement management roles.  Most recently he was manager, Analytics and Strategic Channel for Australia Post’s Digital and Contact Centre where he was responsible for implementing and managing a customer experience programme spanning multiple channels and business units as well as integrating information from key critical contact centre technologies.