Malek has over 10 years of experience in IT infrastructure roles. He has expertise in technologies like Cisco routing and switching, wireless networks, virtualization, and voice solutions. Currently he is an Infrastructure Associate Manager at Accenture where he leads teams that plan, design, implement and operate networks for Telenor business units. Previously he has worked at Grameenphone and other companies where he delivered projects involving data centers, networks, voice solutions and more. He has multiple Cisco and other certifications and holds an MS in Telecommunications.
1. Date of Birth: 15.08.1983
MO.ABDUL MALEK
Dhaka, Bangladesh.
Email: malek158@yahoo.com,malekraju@gmail.com
Skype: rajuahmed2
GSM: +8801711082732
As an Infrastructure Associate Manager having more than 10 years of IT Experience with
impressive track record to align business functions with technology. My primary objective is to
lead the IT personnel in the analysis, design, and implementation of systems and networks while
ensuring that all IT infrastructures meet all requirements with the highest quality.
Core Competencies
IT Frameworks:
• IT Infrastructure (R&S, Voice, Security, Wi-Fi).
•Technical Support (R&S, Voice,Security,Wi-Fi)
•Operation & Maintenance.
•Disaster Recovery, Data Migration.
•Infrastructure Management & Commissioning.
•Project/People Management
Certifications:
•CCNA, CCDA, CCDP (Arch), CCNP Switch, AWLANFS, CFEDS, CCNP Voice.
• VMware Certified Associates
•Information Technology Infrastructure Library (ITIL V3).
Technical skills
Expert knowledge of IP addressing/IP routing Principal technologies
Expert Knowledge on RIP, EIGRP, OSPF, BGP, IP Sec VPN.
Expert Knowledge on DHCP, VLAN, VXLAN, PVLAN, VTP, STP, HSRP, GLBP.
Hands on experience of Cisco high end platform N7K, 5K, 2K, 1K, 6500 series devices.
Hands on experience of cisco routers 1800 / 2600 / 2800 / 3600 / 3800 /7200 series
Expert Knowledge on ACS 4.2, WLSE, WLC 4404, WCS version 7.0.235, LWAP/AP and
intermediate knowledge of Aero hive.
Expertise on CUCM).CUBAC, Unity/ Unity Connection, Contact Center Express,
Meeting Place/MPX, CUPS, IP-IVR integration CUCM.
Expert Knowledge of H.323, SIP, and MGCP, FXS, FXO, ISDN,ATM,MPLS, T1/E1
PRI, R2Signalling,SDH,Optical Fiber technologies.
Advance Knowledge of Cisco ASA 5500 series, FWSM, IPS, IDS systems.
Advance Knowledge of Cisco ACE, F5 Load balancer.
Advance Knowledge of Cisco WSA, SMA, Bluecoat Proxy & Packet Shaper.
2. Working Experiences
Employment Record:
Accenture 01-01-14 - Continue
Infrastructure Associate Manager
Key Responsibilities:
Plan, design, implementation and operation of Four (4) Telenor BU’s (GP, Telenor PK,
DiGi & DTAC) Data Center, DR, and Campus IT infrastructure systems.
Analyze and assess the current and future infrastructure needs. Coordinate with other
teams to identify, design and implement new systems to support business needs.
Responsible for a staffing, operating, training and capital projects for Data Centers,
Storage, Networks, Virtualization and Servers.
Managed root cause analysis to eliminate downtime, increase system availability and
improve SLA consistency.
Develop, mentor and encourage a high performing team to achieve business goals.
IT strategic planning for infrastructure and systems using best practices and service
delivery.
Manage contract negotiations, vendor selection, procurement and budgets for all storage,
virtualization, network, servers and data center projects.
Project management coordination across all teams.
The development and maturity of ITIL practices, processes and procedures around
operations, incident management, change management and problem management.
Grameenphone IT Ltd. (A Grameenphone, Telenor Company) 09-01-11 to 31-Dec-2013
Specialist /Manager (Network & Internet)
Key Responsibilities:
Design, Implementation, Operation & Maintenance of Cisco unified Communications
system in Grameenphone (GP) Corporate Network.
Maintain and Operate GP Data Center network services 99.999% UP as per SLA.
Implement, Operation & Maintenance for Grameenphone corporate network (Campus and
Regional offices).
Tech Valley Networks Ltd. (TVNL) 01-01-07 to 04-01-11
Sr.Executive
Main responsibilities for the Implementation and Troubleshooting of new Projects on
Cisco (LAN, WLAN & Voice) Platform.
Design, Implement and Operate Data Center, DR, Campus and regional offices network
system for external clients.
Assess technical needs, and develop a solution using Cisco voice, video, data, and wireless
products.
Bentley Sweater Ltd. 02-07-05 to 31-12-06
MIS officer
Administering data & network devices and impose policies to group network.
LAN/WLAN implementation and operation in corporate office.
Perform system diagnosis, repair and updates to ensure data integrity; and reliability of
automated tasks.
Project Completion Status:
3. Apart from this, during my previous employment (TVNL) I had completed few projects
those are shown below:
Grameenphone, New Data Center(Nexus Platform)WLAN for CHQ,CUCM 7.X Cluster, Unity Connection
7.X, Meeting Place Express 2.X, 60 Seat Call Center, Voice Gateway, Integration with PBX, GSM Network
& MOC.
United Commercial Bank Ltd, Data Center with Cisco high end devices,WLAN, CUCM 7.X Cluster with
650 IP Phones, Voice Gateway & Unity 7.X for Unified Messaging (Voice Mail).
North South University, Data Center with Cisco High end devices,CUCM 7.X Cluster with 450+ IP Phones,
CUPS, IP IVR, Voice Gateway & 10 Seat Call Center.
Warid Telecom, Data Center with Cisco High end devicesCUCM 5.X Cluster with 1200+ IP Phones, IP
IVR, Voice Gateway.
World Vision, Implemented CUCM 9.X with 500+ IP phones, CCX,Voice GW
Training/Workshop
Training Partners (Dimension Data) Malaysia.
Cisco Data Center Unified Fabric (DCUFI)
Duration: 02.07.12 to 07.07.12
Training Data Craft India
CUCM v7.0.1
Duration: August 23-27, 2008
Education
University of Information Technology & Sciences (UITS), Dhaka, Bangladesh
MS in Telecommunication. 2009-2011
Result: GPA-3.59 out of 4
Mangalore University, Mangalore, Karnataka, India.
B.Sc.in Computer Sciences, Electronics, Mathematics 2002-2005
Result: First division
Shomospur Abu Taleb Degree College
HSC in PCMB 1998-2001
Result: 2nd
Division
Shomospur High School
SSC in PCMB 1996-1998
Result: 1st Division
Language
Bengali (Mother Tongue), English (Excellent skills), Hindi (Excellent skills)
References: Available on request
Personal
Citizenship: Bangladesh
Current Location: Dhaka, Bangladesh
Hobbies: Travelling, Movies, Sports, IT in General