Mega call centre to gather feedback on govt schemes

Lucknow: Chief minister Akhilesh Yadav on Tuesday inaugurated a mega call centre in Lucknow aimed exclusively at gathering feedback from beneficiaries of 20 government welfare schemes of 13 different departments of the state government and to bring about more transparency in ensuring that benefits of the schemes were reaching the target population of the state.
"The call centre will gather first-hand and thus reliable feedback direct from around 2 crore beneficiaries of various welfare schemes on the basis of which government will be able to make modifications for transparency and quality," he said on the occasion.Outlining the need for the call centre, he said, "These are people who don't know about the government schemes in the first place and such endeavours will help us reach out to more and more people."
Akhilesh said trial run of the call centre, which was underway for the past five days, brought to the fore some encouraging results. "We launched a series of welfare schemes for the poor suffering from diseases like cancer and sought feedback through correspondence. Almost 90% beneficiaries have appreciated the benefits they have received from the government," he said.
The CM said there was a move to increase the existing strength of 350 call attendants to 500 in the near future.Launched by the department of Information Technology and Electronics, the mega call centre will work under the chief minister's office with UP Development System Corporations Limited (UPDESCO) as its nodal agency.