Tata Power : Mobile App now on iOS for Apple Device Users

-A self-service facility for the enthusiastic users & reckoning force of Digital India-

Tata Power, India's largest integrated power company, introduced its digital interface by launching a universal Mobile Application for all its stakeholders along with employees and consumers on iOS (for Apple devices) post the Android release. The Tata Power Mobile App is specially designed to be an exclusive platform to help customers and other stakeholders to connect and directly engage with the company and is available on the Apple App Store.

The app that is now available on iOS is aimed at fostering high-level of customer engagement and provide a user-friendly experience to all its stakeholders. Tata Power has always been a pioneer in providing improved services by continuously capitalizing on new and improved technologies. In line with its commitment to lighting up lives, the company has been focusing on improving the overall stakeholder experience and ease of accessibility for better services for its consumers primarily.

Tata Power's iOS mobile app has been developed using one of the most robust SAP platform - MCF, which provides real time integration of the app with its enterprise systems. It also positions Tata Power as the first utility in the Global Power Sector to do so. Leveraging the expertise of SAP and in-depth consumer behavior analysis, the application is crafted with features that makes it a one stop solution to all consumer requirements.

Commenting on the launch of the app on the iOS platform, Mr. Anil Sardana, CEO and Managing Director, Tata Power said, 'Providing our customers with a seamless experience has always been at the heart of all our products and services. With the introduction of our app on iOS we hope to reach out to our customers using an iPhone. Tata Power is confident that our app will prove to be a great addition to improve our overall stakeholder experience. It will provide benefits to the customers by giving them access to information, troubleshoot, get bill statements and even make payments on the move. Additionally, it will help us to tailor our offerings to customers, basis their usage and we are committed to provide best in class customer service to them.'

'Rapid technological advancement and increased penetration of the iPhone have raised expectations from utility consumers to deliver more services on mobile.' said Mr. Deb Deep Sengupta, Managing Director, SAP Indian Subcontinent 'Multichannel Foundation for Utilities'our mobile app is equipped for all self-service processes like account information, consumption details, bill payments, outage information and much more. I extend my congratulations to Tata Power in their continued endeavor to provide the best services to their consumers.'

One of the primary features of the mobile app is the specially designed section for consumers. It includes key features such as Account overview; Bill Payment at fingertips; Meter Reading details; Monthly Consumption trend; Bills and Payment history of previous 12 months, Notifications alerts; Zone-wise Outage/Shutdown information; Registration for e-bill and e-services etc. The Tata Power app can be downloaded for free from the Play Store (Android) and is available on Apple Store, (iOS). The app also includes one touch access to the customer care team; post a query & report a concern; provide a mapped view of payment locations and also allow registration for Tata Power's 'Be Green' initiatives. Consumers will also be able to access the social media platforms in real-time using this app. The mobile app offers consumers a fast, convenient and a new way to connect which is designed to provide an easy interface with the company. Tata Power is focused on exceeding stakeholder's expectations in the digital world and plans to make mobile as the primary touch point for all its consumers.

About Tata Power:
Tata Power is India's largest integrated power company with a growing international presence. The Company, together with its subsidiaries and jointly controlled entities presently has an installed gross generation capacity of 9,432 MW and a presence in all the segments of the power sector viz. Fuel Security and Logistics, Generation (thermal, hydro, solar and wind), Transmission, Distribution and Trading. Post WREPL acquisition the installed gross generation capacity would be 10,573 MW. It has successful public-private partnerships in Generation, Transmission and Distribution in India namely 'Tata Power Delhi Distribution Limited' with Delhi Vidyut Board for distribution in North Delhi, 'Powerlinks Transmission Ltd.' with Power Grid Corporation of India Ltd. for evacuation of Power from Tala hydro plant in Bhutan to Delhi and 'Maithon Power Ltd.' with Damodar Valley Corporation for a 1,050 MW power project in Jharkhand. Tata Power is serving more than 2 million distribution consumers in India and has developed the country's first 4,000 MW Ultra Mega Power Project at Mundra (Gujarat) based on super-critical technology. It is also one of the largest renewable energy players in India. Its international presence includes strategic investments in Indonesia through a 30% stake in the leading coal company PT Kaltim Prima Coal ('KPC'), 26% stake in mines at PT Baramulti Suksessarana Tbk ('BSSR'), in Singapore through Trust Energy Resources Pte. Limited to securitize coal supply and the shipping of coal for its thermal power generation operations; in South Africa through a joint venture called 'Cennergi' to develop projects in sub-Saharan Africa; in Zambia through 50:50 joint venture with ZESCO for 120 MW Hydro which has become operational in 2016; in Georgia through AGL which is a joint venture with Clean Energy, Norway and IFC for development of 185 MW hydro project which is scheduled to be commissioned in 2016; in Australia through investments in enhanced geothermal and clean coal technologies and in Bhutan through a hydro project in partnership with The Royal Government of Bhutan. With its track record of technology leadership, project execution excellence, world class safety processes, customer care and driving green initiatives, Tata Power is poised for a multi-fold growth and committed to 'lighting up lives' for generations to come'. Visit us at: www.tatapower.com