Technical snag hits RTO site for licence

JAIPUR: Regional transport office's (RTO) newly implemented scheme to accept only those online applications for learning licences that have been generated through online portal have run into rough weather due to technical glitches.
The RTO officials announced that from September 1, the new learning driving licence should be made online. "The RTO's portal have not been able to smoothly generate receipts.Many a time the application form has to be filled again as the portal either gets hang or it displays server error," said Naresh Lalwani, who was applying for the driving licence.
While those who are not attuned to the internet, the E-mitra center brings hardly any relief. "E-mitra charges Rs 300 to 500 to fill one online application. The agents would ask mere Rs 200 for the same. Also, there are huge crowds at the E-mitra centres," said another applicant.
The RTO officials had introduced the scheme in order to make people aware about the online process, but the scheme is proving a tough nut to crack for the applicants as the RTO did not rectify the problems in its portal.
"All the issues will be properly resolved; this is an experiment to see what types of the problems people are facing. Our team is working to streamline the online process. But eventually, we have to shift to the online portal only," said RTO Kalpna Agarwal.
However, another RTO official said that authorities should have first resolved the network problems before making the online option mandatory. "There is lot of work that is needed to be done to improve the online process. The RTO doesn't have a centralized server yet, due to which there are frequent problems of network errors, server breakdown and slow data entry," the official said.
However, the RTO also said that people will be able to submit applications at its office till 11 am every day.