In a proposal to the cabinet, the AAP government has sought permission to allow a “IT application-based bus aggregator service” in the capital. The aggregator will provide a “comfortable, efficient and convenient service at competitive prices,” the government said.
Explaining how the aggregator service will work, a government official said, “Like app-based cab services, the city needs an app-based bus aggregator service which gives commuters the option to book their bus seats well in advance”. The aggregator service will need to have at least 50 buses in its fleet and all of them have to be CNG vehicles.
“The bus aggregator can decide the fare on the basis of the market rate and demand for the service. We will put many checks and balances in place to ensure that it is a commuter-friendly service,” said the official.
He added that it will be mandatory to install CCTV cameras in these buses “for the safety and security of woman and to ensure no untoward incident takes place”. These buses will have WiFi services as well as a first aid kit and fire extinguisher on board, said the official.
Passengers will have to book their seats in advance, said the official, as “these buses cannot pick up any passenger from any spot”. Bookings cannot be cancelled by the aggregator unless it is an emergency situation, like an accident or a mechanical breakdown, he said.
The bus aggregator service will also have to provide a grievance redressal mechanism and action will be taken immediately if there is a complaint against the aggregator or any of the drivers, said the official.
