: A workshop on rights and privileges of telecom consumers was organised by Telecom Regulatory Authority of India (TRAI) here on Tuesday. The interactive session was addressed by officials of the telecom department.
Sibichen K. Mathew, IRS, Regional Head (Karnataka, Kerala and Maharashtra) talked about initiatives taken for consumer protection.
He spoke on TRAI regulations on mobile number portability, unsolicited commercial communications, value added services and complaint redressal mechanism.
He said that in case of any complaint or service request, the subscriber has to call customer care number of their service providers and register their complaint. If consumer is not satisfied with the redressal of his complaint, he can approach Appellate Authority.
Consumers can visit the portal www.tccms.gov.in which facilitates locating the consumer care number, general information number and contact details of the complaint centre and appellate authority of the service provider.
He said mobile consumers can move from one service provider to another service provider within the same area retaining the existing number by Mobile Number Portability (MNP). Consumers have an option to selectively receive telemarketing calls and SMS.
The consumer has to register his preference by sending SMS/call to 1909. Once registered, he would cease to receive commercial communications as per preference after a period of 7 days from the date of registration.
