Press
PSCU recognized by Stevie® Awards as Finalist for Contact Center of the Year
CUSO Awarded Medal for Service Excellence
ST. PETERSBURG, FL (March 2, 2015) — PSCU, the nation’s leading credit union service organization, was honored as a finalist for the Stevie® Award for Contact Center of the Year in the ninth annual Stevie Awards for Sales & Customer Service. PSCU claimed the bronze Stevie Award in the Financial Services Industries category for contact centers with over 100 seats.
The Stevie Awards for Sales & Customer Service are the world’s top sales, contact center, and customer service awards. The awards were presented to honorees during a gala banquet at the Bellagio in Las Vegas on February 27, 2015.
This year’s Stevie Awards competition evaluated more than 1,900 nominations from organizations of all sizes and in virtually every industry. Finalists were determined by the average scores of 139 worldwide professionals, acting as preliminary judges. Entries were considered in 54 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers.
“PSCU is honored to receive a 2015 Stevie Award for Contact Center of the Year,” stated Gary Scalise, PSCU SVP for Contact Center Customer Service at PSCU. “PSCU’s contact center team always strives to go above and beyond, so this award truly is recognition for all their hard work. When our credit unions’ members call on us for assistance, they can be confident that they will receive exceptional service and support.”
PSCU provides payment processing, strategic consulting, mobile applications and wallets, analytics solutions, risk and fraud management and contact center services to more than 800 U.S. credit unions. PSCU is dedicated to developing the latest technology to enhance self-service capabilities for credit union members both via mobile applications and their call centers to empower members to resolve requests with less time and effort.
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists and Winners in all categories are available at www.StevieAwards.com/Sales.
About PSCU
Established in 1977, PSCU (St. Petersburg, FL) is the nation’s leading credit union service organization (CUSO). The company is owned by 800 Member-Owner credit unions representing 18.0 million credit, debit, prepaid, online bill payment, mobile and electronic banking accounts. 24/7/365 member support is delivered through contact centers located throughout the United States that handle more than 18 million inquiries a year.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.
Sponsors and supporters of the ninth annual Stevie Awards for Sales & Customer Service include Biz Talk Radio and ValueSelling Associates.