Roping in commuters as its “eyes and ears”, the Delhi Metro Rail Corporation and the Central Industrial Security Force on Tuesday launched a special public outreach programme to involve commuters in their bid to enhance safety, security and service quality in the Capital. The Delhi Metro network witnesses close to 26 lakh footfall on a daily basis.
DMRC Managing Director Mangu Singh said the initiative named ‘Metro Mitra (friends of the Metro)’ is a “very relevant” action plan when it comes to ensuring security and quality services to commuters.
“The programme is aimed at enhancing the reliability, safety and security of the Delhi Metro, " said Mr. Singh at the inauguration of the the programme. The DMRC chief said despite facing technical and human challenges in the Metro, the services were being restored in the shortest possible time. He termed the number of suicide cases at Delhi Metro stations “very unfortunate”.
“We are not responsible for these. But our services get affected... It is the beauty of our system that our staff restore services in quick time,” he said. Mr. Singh said these are a few examples where commuters can raise an alarm and inform Metro staff or CISF personnel about any untoward activity on the Metro premises including suspect objects lying unattended.
Central Industrial Security Forces’ DMRC security unit SDD Singh said, “Say something when you see something (in the Metro).” The CISF officer urged commuters to call on the Metro control room telephone, 011-22185555, and inform authorities about any untoward activity in the network.
The DMRC and the CISF now plan to hold a number of sensitisation programmes and public events to engage with the commuters more frequently. DMRC Director (Operations) Sharad Sharma said they were concerned about the “rising” cases of suicide in Delhi Metro and theft of items like wires and other stuff.
