Water and sewer-related complaints can now be registered online on the Delhi Jal Board’s website delhijalboard.nic.in.
The Delhi Jal Board said in a statement on Monday that this step was taken to improve its public grievance redressal system, which already includes a mobile app and central helpline.
Consumers can register any complaints about water and wastewater, and they will receive an acknowledgement through an SMS, email or phone call once it is registered. The complaints can be tracked through the website as well.
DJB’s junior engineers will attend to the complaints, which will get passed on to seniors if left unaddressed.