ISI Call Accounting Certified by Cisco
January 29, 2015
By Michelle Amodio
TMCnet Contributor
Here’s good news for customers and resellers of ISI’s (News - Alert) call accounting and call reporting solutions: ISI has been certified by Cisco on Cisco Unified Communications Manager v10.5. This means that compatibility within the Cisco (News - Alert) ecosystem will never be a concern.
“We recently completed our first CUCM IVT self-test in the Cisco DevNet SB IVT lab. Needless to say, the process was a success,” says Kathy Learnan, Director of Product Development with ISI Telemanagement Solutions (News - Alert), Inc in a press statement. “One of the big advantages of conducting the self-test was the flexibility to set our own schedule. Lab staff members were readily available, and had the knowledge needed to quickly respond to our questions and concerns. Comprehensive lab documentation, an enhanced test plan, and an intuitive user interface made navigation within the lab environment very straight forward. The addition of expected results to each call scenario description enabled us to quickly verify our results. We will definitely be using the DevNet SB IVT lab for our future certification testing.”
For those who may be unfamiliar, ISI focuses on the call accounting and call reporting solutions that are necessary for business function.
Call accounting takes into account invoice validation, contract management and performance management, usually in one solution. When used effectively, call accounting can decrease costs by improving efficiency and automating many telecom management functions.
Without proper management, telecom expenses can quickly spiral out of control. While telecom rates are steadily decreasing across the industry, many organizations like college universities fail to see such savings in their own invoices, as they are not managing their telecom expenses as efficiently as they could. Without proper attention, telecom costs will only increase.
By investing in more cost-effective solutions, it behooves businesses to also implement a call accounting solution that can help curtail the costs even further; call accounting can reduce telecom expenses by highlighting misuse and abuse, discovering supplier billing errors and increasing productivity through greater network and workforce efficiency.
Edited by Stefania Viscusi