Long gone are the days when organizations contracted with an ISP for Internet services and a telecom provider for voice services and equipment. For those companies who don’t have the money and resources to manage their communications services in-house, an increasingly popular choice is a Unified Communications (News - Alert) as a Service (UCaaS) provider.
UC solutions offer a host of benefits to a growing company, and providers, and particularly those who utilize the cloud to deliver solutions, can offer flexible pricing, scalability and a host of features at a reasonable price point. The benefits to customers and end users are compelling, but delivering UC can certainly present a challenge to today’s new breed of service providers.
That’s where monitoring and management solutions come in, ensuring that a broad range of communication and collaboration features delivered as a service are operating at optimum capacity. To compete in a changing business landscape, service providers must be able to deliver a broad range of features and they need to be able to do it reliably and securely, offering high levels of scalability and flexibility. One of the best ways to stay on top of quality is through extensive monitoring and management of the entire UC landscape, across all types of service and to all varieties of users.
Tone Software’s (News - Alert) ReliaTel UC Management technology offers an array of compelling benefits for UCaaS providers and is tailored to meet many of their main business objectives. Solutions are designed to proactively monitor and manage VoIP and UC quality across the entire communications landscape and support virtually any mix of vendor equipment and technologies.
Features include monitoring of availability for meeting service level agreements and staying on top of reliability by ensuring consistent service delivery despite usage fluctuations. ReliaTel solutions also ensure uptime by proactively monitoring the entire UC landscape and examine analytics and reporting to identify patterns in usage and demand as well as infrastructure weaknesses. Additional components include deep analytics for ensuring quality of experience for all users and performance monitoring to meet demand for services and capacity. Automation features expedite maintenance and save time and money while optimization components drive efficiencies and improve service delivery processes. Offerings may be easily integrated with third-party systems like trouble ticket tools and network management solutions to enable even greater levels of visibility and control.
UCaaS providers offer a compelling range of features and benefits to their customers, giving them a competitive edge in the evolving communications-as-a-service world. But they are only as valuable as their levels of service, and monitoring and management solutions that can handle the entire UC ecosystem are vital to success in this competitive market.
Edited by Maurice Nagle